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Product lifecycle policy
HMS Industrial Networks (HMS) develops products that are meant to stay on the market for a long time, typically more than 10 years. The products are designed to be used in industrial applications, which brings high demands on reliability and availability. Product life times are influenced by many factors such as component availability and technology development. HMS always strives to keep the products up-to-date with maintained backwards compatibility.
In order to manage the products in a structured way during their lifetime, HMS has established a product lifecycle policy over a series of product lifecycle phases. Within this scope, HMS is committed to notify customers of any changes in product lifecycle status well in advance, in order for customers to be able to plan their operations in an efficient way.
The key element of the lifecycle policy is that HMS will always notify customers at least 24 months before a product in the Active phase becomes obsolete.
Overview - Product lifecycle management
* NOTE: The Mature phase is optional - a product can be moved directly from the Active phase to the Limited phase.
As a rule, prices remain the same as in the Active phase, but higher unit prices may potentially be applied.
In the Mature phase, no further product enhancement, development or conformance testing is done by HMS.
If HMS decides that an update anyway is required to ensure normal operation, an exception will be made to this policy. Upon request, HMS can quote limited bug fixes or improvements as well as updates to user manuals. Such updates are normally expected to be fully funded by the customer. Products in the Mature phase are not recommended for new designs.
More information can be received via the HMS sales offices