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HMS PRODUCT RETURN POLICY
HMS has a warranty commitment according to the rules
specified in the EL98 delivery conditions, i.e. a warranty period of 12
months from HMS shipment date.
If nothing else has been previously agreed, the customer
pays for the freight to HMS, while HMS pays for the
return freight to the customer, according to the
EL98 delivery conditions.
Return
shipments are
delivered with
DHL, "CPT (Destination)".
If can not use
DHL for product
returns then
please state
this in the "Problem
Description" box!
Before
returning a product
to HMS, you need
to obtain a (PRN)
Product Return
Number otherwise
known as (RMA)
number. By completing
this form you
will automatically
receive your
PRN. Please
print this out
and save it!
Always
pack the
products
in a physically-
and ESD-safe
way. Contact
us if there
are questions
regarding
suitable
packaging
material
or ESD-protection.
If
a warranty repair
is requested
and you are unsure
of the products
age, please check
the products
serial number
with us to determine
if it is still
under warranty.
If
a repair
or an upgrade
of a product
outside of
warranty
is requested,
we must have
a written
order sent
to HMS via
post or FAX.
For repairs
we will charge
60 EUR for
the troubleshooting
and 60 EUR
per started
hour of work
plus parts.
We normally
return with
DHL, and
the freight
cost for
repairs and
updates will
be charged
to the customer.
As
complete
fault information
as possible
should be
enclosed
with the
modules when
they are
shipped back
to HMS for
a repair.
Please
try and
include
the following:
 How
does the fault appear?
Under
which circumstances does the fault
appear?
How
is the module configured?
In
what type of application is the product
installed?
What
is the rest of the installation like?
What
other
products
are
used
in
the installation?
How
is
the
environment
around
the installation?
How
was
the
faulty
product
isolated?
How
was
the
fault
confirmed?
Product
returns must
be shipped
to HMS at
the following
address.
HMS
Industrial
Networks
AB
Product Returns
Stationsgatan 37
30245, Halmstad
Sweden
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